IT Service Contracts North East

MC Ware provides a corporate-style IT support solution for small to medium sized companies in North East. The service is operated by Microsoft accredited specialists, and combines the use of IT infrastructure Library (ITIL) best practice together with ISO9001:2001 management processes to deliver a high quality of service.

Our support services are cost-effective and tailored to business needs, including:

• 24x7 direct access to technical experts
• Service Desk for immediate telephone technical support
• Rapid response for on-site assistance
• Pro-active server and desktop management
• IT health checks
• Security updates and patches
• Remote network management
• Extra resources to supplement your team
• Software support
• Hardware maintenance
• IT outsourcing
• IT infrastructure solutions

Benefits

• Responsiveness
  Direct access to a team of qualified experts means that we can solve problems quickly and efficiently.
• Control
  Web-based access to the MC Ware portal provides real-time system availability information and incident reporting, allowing the measurement of IT performance against a tailored Service Level Agreement.
• Reliability
  Standardised systems and best practice processes mean increased reliability of servers and workstations for greater productivity.
• Flexibility
  Choosing from a framework of components offers a customised service, giving as much or as little support as your North East based organisation requires.

In 11 years of providing first-class IT services in partnership with leading manufacturers, MC Ware has gained awards and accreditations for consistently delivering high-quality, best-practice solutions.

"If we don't hit our promised response time you will not be charged for that month" - To date we have never had to offer a refund!

As well as IT Service Contracts, we also offer the following services:

Anti Spam North East | Content Filtering North East | CRM and ERP North East | Digital Services North East | Disaster Recovery North East | ISO 27001 North East | IT Service Contracts North East | Password Recovery North East | Payment Plan North East | Search Engine Optimisation North East | SharePoint 2010 North East | Software Training North East | Telephone Systems North East | Virtual Tour North East | VMWare North East | Web Intranet Design North East