IT Service Contracts Industry News

IT Service Contracts

MC Ware provides a corporate-style IT support solution for small to medium sized companies in the north of England. The service is operated by Microsoft accredited specialists, and combines the use of IT infrastructure Library (ITIL) best practice together with ISO9001:2001 management processes to deliver a high quality of service.

Our support services are cost-effective and tailored to business needs, including:

24x7 direct access to technical experts
Service Desk for immediate telephone technical support
Rapid response for on-site assistance
Pro-active server and desktop management
IT health checks
Security updates and patches
Remote network management
Extra resources to supplement your team
Software support
Hardware maintenance
IT outsourcing
IT infrastructure solutions

Benefits

Responsiveness
Direct access to a team of qualified experts means that we can solve problems quickly and efficiently.
Control
Web-based access to the MC Ware portal provides real-time system availability information and incident reporting, allowing the measurement of IT performance against a tailored Service Level Agreement.
Reliability
Standardised systems and best practice processes mean increased reliability of servers and workstations for greater productivity.
Flexibility
Choosing from a framework of components offers a customised service, giving as much or as little support as your organisation requires.

In 10 years of providing first-class IT services in partnership with leading manufacturers, MC Ware has gained awards and accreditations for consistently delivering high-quality, best-practice solutions.

"If we don't hit our promised response time you will not be charged for that month" - To date we have never had to offer a refund!